Privacy Policy
Last Updated: FEBRUARY 2025
At CLR Reliable Transportation. (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our non-emergency medical transportation services. By accessing or using our services, you agree to the terms outlined in this policy.
Information We Collect
We collect the following types of information to facilitate our services. We collect this information through our website’s “Book a Ride” and “Contact Us” tabs, as well as directly from callers requesting invoices or information:
Personal Identification Information – Name, address, phone number, email address.
Medical Information – Health conditions, mobility needs, and special transportation accommodations.
Payment Information – Billing details, payment history, and transaction records.
Usage Data – IP addresses, browser types, and interaction data with our website or mobile applications.
How We Use Your Information
Your information is used to:
Communications & Notifications
Opt-In Notifications
By providing your contact details, you agree to receive:
Email Communications – Service confirmations, invoices, updates, and promotional materials (if opted in).
SMS Notifications – Appointment reminders, service updates, pricing information, and related messages.
You can withdraw consent at any time by unsubscribing via email links or replying “STOP” to SMS messages. For assistance, reply “HELP”.
Data Security Measures
We take appropriate security measures to protect your personal information, including:
Encryption – Secure Socket Layer (SSL) encryption for data transmission.
Access Controls – Restricting personal data access to authorized personnel only.
Data Retention – Keeping data only as long as necessary to fulfill its intended purpose or as required by law.
Your Rights & Choices
You have the right to:
Access & Correct Information – Request access to or updates on your stored personal data.
Opt-Out – Unsubscribe from promotional emails or texts at any time.
Request Data Deletion – Subject to legal and operational requirements.
To exercise these rights, please contact us using the details below.
Cookies & Tracking Technologies
We may use cookies and similar technologies to improve your browsing experience.
Cookies help store preferences and enhance website functionality.
You can disable cookies in your browser settings, though some features may not function properly.
SMS Terms & Conditions
By opting into SMS communications, you consent to receiving service-related messages.
Message frequency varies; standard message and data rates may apply.
To unsubscribe, reply “STOP”.
To request assistance, reply “HELP”.
Updates to This Privacy Policy
We may update this Privacy Policy as necessary to reflect legal, operational, or business changes.
Any updates will be posted on this page with a revised effective date.
Continued use of our services after changes indicates acceptance of the updated policy
Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us:
CLR Reliable Transportation, LLC
Fresno, TX 77545
